Shipping FAQ

How Can I Track My Order?

You can track your order in different parts of our website according to its current status.

Processing: You can check its status in “My Orders” in your Triclicks account.

Shipped: Once your order is shipped, you will receive an email from us with the tracking code and where to track it ( You can also find the tracking details of your order in “My Orders”.

For more details on untracked orders, please contact us.



Why Do I See No Updates in the Tracking Information of My Order?

The tracking information of each order is usually not updated for the first 2-3 days after its shipment. You will be informed once the parcel arrives at a sorting center or at the Customs Office of your country. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.



Why Didn't I Get A Tracking Code?

Once your order is shipped, you will receive an email from us with the tracking code, or you can find the tracking code in your Triclicks account.

If you don’t receive the tracking code, please contact us.



I Can See that My Order Status Shows “delivered” But I Have Not Received My Parcel. How Can I Solve This?

Below are some steps and suggestions on how you can solve this issue:

Check if the shipping address of your order is correct.
Ask your neighbors, relatives or friends if they have received the parcel on your name.
Request an official document from your local post office in which they clearly state what happened to your parcel and all the details they have. We will refund you or send you a replacement after receiving this document.



How Do I Get My Order Status?

You can find out about your order's status in your user's center order status page.

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