Return & Warranty Policy

1. Unused Products can be Returned Without Giving Reason within 7 Days;
2. Get a New Replacement if Our Products Have Quality Problem within 30 Days;
3. 12 Months Material Maintenance.
Applies to Triclicks products

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@triclicks.com. If your return is accepted, we’ll send you a return shipping label(If not the product quality problem, you need to pay the return cost) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@triclicks.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please attach a video or several photos which show the defective part of the item when you contact us. We really appreciate it. Thanks.

TERMS AND CONDITIONS

1. If determines that a product is defective, in its sole discretion, Triclicks sole liability will be limited to the repair or replacement of the defective product.
2. Triclicks will not be responsible for costs, losses or damages incurred as a result of the loss of use of the product. This warranty is subject to the following limitations in addition to those imposed under applicable law.
3. The warranty applies only to products purchased from our online store triclicks.com and is valid only for the original purchaser. Warranty transfers are not possible.
4. Any product that we request to be returned to Triclicks for warranty inspection must receive a prior return authorization, which can be emailed to cs@triclicks.com
5. If you ship products directly, we recommend using a tracked / insured service.
6. Triclicks does not assume any responsibility for the products during the customer’s shipment to our Warranty Department. Shipping costs are not refundable.

LIMITATIONS AND EXCLUSIONS
This limited warranty does not apply to:

1. Damaged by accident, neglect, improper use or handling.
2. Damaged by extreme weather or environmental conditions.
3. Normal wear and tear and aging of product.
4. Cosmetic flaws or colors may vary from those shown. Cosmetic flaws or variations in color are not covered by warranty.
5. Use in excess of the manufacturers recommended maximum load capacity.
6. Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
7. Does not cover any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
8. Damage caused by excessive UV / heat exposure (shown with distinct yellow glue spots around the seams or fading of parts such as fins and logos)
9. Damages caused by the use of solvents, adhesives.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

Warranty Policy

All Our product purchased has one year limited warranty* unless stated otherwise.
Apart from the warranty cover mentioned in the above, we accept no liability whatsoever for any damages caused as result of using the product.
Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.